Effective Date: 14 October 2026
Website: www.ladivinatango.com
1. GENERAL
This Shipping & Delivery Policy explains how orders placed through www.ladivinatango.com are processed and delivered.
We aim to prepare and ship all orders as efficiently as possible while maintaining the quality and care of our products.
2. ORDER PROCESSING TIME
Every La Divina piece is made to order. Nothing is held in stock; your garment is cut and sewn after your payment has been received.
Production takes 1–2 weeks.
Please note:
- Production does not run on weekends or public holidays.
- During busy periods, launches, promotions, or holidays, production times may be longer.
- Pieces ordered with boutique services, such as length adjustment, may require additional time.
If your order is needed for a specific milonga, festival or performance, please write to us at info@ladivinatango.com before ordering and we will tell you honestly whether we can meet your date.
3. SHIPPING DESTINATIONS
We ship worldwide, including:
- Türkiye
- Europe and the United Kingdom
- United States and Canada
- Middle East, Asia, Australia and New Zealand
- Latin America and Africa
If your country is not available at checkout, please contact us at info@ladivinatango.com before placing your order.
4. SHIPPING METHODS
Shipping is carried out through third-party courier and postal service providers.
Available shipping options and costs will be shown at checkout, depending on your location.
5. ESTIMATED DELIVERY TIMES
Once your piece leaves our boutique, delivery takes 1–3 weeks, depending on destination and customs processing.
Total time from order to delivery is 2–5 weeks.
For destinations we know take longer in transit, we often complete production early to compensate.
These are estimates and not guaranteed delivery deadlines.
6. SHIPPING COSTS
Complimentary shipping on international orders over €400 / $400. In Türkiye, collection from our Kadıköy boutique is complimentary.
Shipping costs are calculated at checkout based on:
- delivery destination
- package size and weight
- shipping method selected
Any applicable shipping charges will be clearly displayed before payment is completed.
Duties and import taxes. For deliveries outside the United States and Türkiye, a flat duties and import taxes charge is added at checkout, after shipping, so the full amount is shown before you pay. See section 7.
7. CUSTOMS, DUTIES AND IMPORT TAXES
United States: All import duties and tariffs are included in the price. Nothing is due on delivery.
All other international destinations: Orders are shipped with duties and import taxes prepaid (DDP). A flat duties and import taxes charge is added at checkout, after shipping, and covers the customs duties, import VAT/taxes and carrier clearance fees for your country. Nothing is due on delivery.
Collecting your parcel. If the carrier contacts you to arrange delivery, please respond within the time they give you. If you are asked to pay an import charge on a prepaid order, please contact us at info@ladivinatango.com before paying. Parcels that are refused or not collected may be returned to us or abandoned by the carrier.
Because every piece is made to order, refused, unclaimed or returned parcels are not eligible for a refund. If a returned parcel reaches us, we can reship it once the new shipping costs have been paid. Any charges incurred by the refusal or return remain the customer’s responsibility. We are not responsible for parcels seized or destroyed by customs.
By placing an international order to a destination outside the United States and Türkiye, you agree to the prepaid duties and import taxes charge shown at checkout. It is refunded together with an order cancelled before production begins, and is not refundable once the order has been shipped, including when a parcel is refused or not collected.
Türkiye: Domestic orders are not subject to customs.
We are not responsible for delays caused by customs procedures.
8. TRACKING
Where available, tracking information will be provided once your order has been dispatched.
Please note that some destinations or shipping methods may have limited tracking availability.
9. INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that shipping and contact details are entered correctly at checkout.
We are not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at info@ladivinatango.com.
10. LOST, DELAYED, OR DAMAGED SHIPMENTS
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at info@ladivinatango.com within 7 days of delivery or expected delivery.
We will do our best to assist you in resolving the issue with the courier where applicable.
Please keep all packaging and provide photographs if the parcel arrives damaged.
11. REFUSED OR UNDELIVERABLE PARCELS
Collecting your parcel. If the carrier contacts you to arrange delivery, please respond within the time they give you. If you are asked to pay an import charge on a prepaid order, please contact us at info@ladivinatango.com before paying. Parcels that are refused or not collected may be returned to us or abandoned by the carrier.
Because every piece is made to order, refused, unclaimed or returned parcels are not eligible for a refund. If a returned parcel reaches us, we can reship it once the new shipping costs have been paid. Any charges incurred by the refusal or return remain the customer’s responsibility. We are not responsible for parcels seized or destroyed by customs.
By placing an international order to a destination outside the United States and Türkiye, you agree to the prepaid duties and import taxes charge shown at checkout. It is refunded together with an order cancelled before production begins, and is not refundable once the order has been shipped, including when a parcel is refused or not collected.
12. CONTACT
If you have any questions regarding shipping or delivery, please contact us:
Email: info@ladivinatango.com
Phone: +90 533 026 48 71