Effective Date: 14 October 2026
Website: www.ladivinatango.com
1. GENERAL
Every La Divina piece is cut and sewn for you after your order is placed. Nothing is pulled from stock. This is what makes the fit and the finish possible — and it means a returned piece cannot be resold.
Please read this policy before ordering. It applies to all purchases made through www.ladivinatango.com.
2. MADE-TO-ORDER PRODUCTION
All of our garments are produced individually upon order.
We do not accept returns or exchanges, and we do not issue refunds, for reasons of size, colour, fit preference, or change of mind.
We know this asks something of you, so we do everything we can to make the decision easy before you order:
- Our size guide includes full measurements for every piece.
- Send us your own measurements and we will tell you which size to take. Write to info@ladivinatango.com — this is not a formality, we genuinely do this, and it takes about a day.
- If you are between sizes or unsure about a cut, ask us. We would rather spend ten minutes on an email than have a piece reach you that doesn’t work.
3. NON-RETURNABLE ITEMS
The following are not eligible for return, exchange or refund:
- all made-to-order garments, which is our entire ready-to-wear collection
- boutique services, including length adjustment and sewn-in bra cups
- personalised or custom-made products
- gift cards
- items marked as final sale
4. OUR ERRORS
We do not accept returns, exchanges or refunds on international orders. The only exception is an error on our part:
- Wrong piece: you received a different product from the one you ordered.
- Wrong colour: you received a clearly different colour (for example, yellow instead of red). Variations in shade or tone are not an error: colours appear differently on every screen.
- Not made to the size you ordered: the piece differs by more than 5 cm (about one size) from our size chart measurements for the size or sizes you ordered as checked against our pre-dispatch measurement record. Garment measurements include ease for movement and are not expected to match your body measurements.
If this happens, write to info@ladivinatango.com within 3 days of delivery, with your order number and photos of the piece and its label. Claims received after 3 days cannot be accepted. Please do not send anything back until we have replied.
We may ask you to return the piece for inspection. If we do, it must be returned unworn and unwashed, with all tags attached, following our instructions. Once the error is confirmed, we will send you the correct piece or remake it, and cover the related shipping costs.
Replacement pieces sent because of our error are shipped with all duties and taxes prepaid (DDP), so nothing further is due on delivery. The prepaid duties and import taxes charge on the original order is not refundable.
If our inspection finds no error, or the piece has been worn, washed or altered, it will be sent back to you at your expense, including any duties and taxes.
5. ORDER CANCELLATION
You may cancel your order within 24 hours of placing it, provided production has not yet begun.
To cancel, write to info@ladivinatango.com with your order number. If production has already started, your fabric has been cut and the order can no longer be cancelled.
6. RETURN SHIPPING
We do not accept returns, except in the case of an error on our part as described in section 4 (Our Errors). In that case we may ask you to return the piece for inspection and will cover the related shipping costs, as described there. Please do not send any item back to us without contacting us first.
7. REFUNDS
Refunds are issued only where an order has been cancelled within the 24-hour window described in section 5, before production has begun.
Approved refunds are returned to the original payment method within 14 business days, depending on your payment provider.
Please note:
- Original shipping charges are non-refundable unless required by law.
- The prepaid duties and import taxes charge is refunded together with a cancelled order. Any local charges paid by the customer are non-refundable unless otherwise stated.
8. EXCHANGES
As every piece is made individually for you, we are unable to offer exchanges for a different size, colour or style.
If you are unsure about sizing, please write to info@ladivinatango.com before ordering. We would much rather help you choose correctly than have a piece reach you that doesn’t fit.
9. LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, please:
- Check your bank account again
- Contact your card provider or payment provider
- Contact your bank, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us at info@ladivinatango.com.
10. INTERNATIONAL RETURNS
We do not accept returns on international orders, except in the case of an error on our part, as described in section 4 (Our Errors). Please do not send any item back to us without contacting us first.
11. ATELIER SERVICES
Because we cannot accept returns, we would rather get the fit right the first time. Our boutique services are ordered together with your piece, not after it arrives:
- Adjust the Length — hem set to the length you want
- Sewn-in Bra Cups — added during construction
These are chosen at the time of your order, while your fabric is still uncut. See Atelier Services, or write to us and we will tell you what your piece needs.
12. CONTACT
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: info@ladivinatango.com
Phone: +90 533 026 48 71