Effective Date: 01,04,2026
Website: www.ladivinatango.com
1. GENERAL
We want you to be happy with your purchase. If you are not fully satisfied, please review the terms below regarding returns, exchanges, and refunds.
This policy applies to purchases made through www.ladivinatango.com.
2. RETURN ELIGIBILITY
You may request a return for eligible items within 14 days of receiving your order, unless a different period is required by applicable consumer law.
To be eligible for a return, the item must:
- be unused, unworn, and unwashed
- be in its original condition
- have all original tags attached
- be returned in its original packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
3. NON-RETURNABLE ITEMS
The following items may not be eligible for return unless faulty or legally required otherwise:
- made-to-order items
- personalised or custom-made products
- items produced specifically upon request
- gift cards (if applicable)
- items marked as final sale or non-returnable
For hygiene and product integrity reasons, certain garment categories may also be excluded where legally permitted.
4. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Please include:
- your order number
- your full name
- the item(s) you wish to return
- the reason for return
Do not send items back without first contacting us and receiving return instructions.
5. RETURN SHIPPING
Unless the item is faulty, damaged, incorrect, or otherwise required by law, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.
6. REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within [insert timeframe, e.g. 7–14 business days], depending on your payment provider.
Please note:
- Original shipping charges are generally non-refundable unless required by law.
- Any customs duties, import taxes, or local charges paid by the customer are non-refundable unless otherwise stated.
- If the returned item shows signs of use, damage, or missing components not caused by us, a partial refund or rejection may apply where legally permitted.
7. EXCHANGES
If you would like to exchange an item for another size, colour, or product, please contact us at info@ladivinatango.com.
Exchanges are subject to stock availability.
In some cases, we may recommend placing a new order and returning the original item instead.
8. FAULTY, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is:
- faulty
- damaged in transit
- incorrect
please contact us within [insert timeframe, e.g. 7 days] of delivery at info@ladivinatango.com and include photographs where possible.
If the issue is confirmed, we will offer an appropriate solution, which may include:
- replacement
- exchange
- repair (if applicable)
- full or partial refund
depending on the situation and applicable consumer law.
9. LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, please:
- Check your bank account again
- Contact your card provider or payment provider
- Contact your bank, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us at info@ladivinatango.com.
10. INTERNATIONAL RETURNS
For international returns, customers are responsible for any return shipping costs, customs declarations, and applicable return-related charges unless the item is faulty or legally required otherwise.
We recommend clearly marking return parcels in accordance with your local shipping provider’s guidance.
11. CONTACT
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Email: info@ladivinatango.com
Phone: +90 533 026 48 71