Effective Date: 29 July 2026
Website: www.ladivinatango.com
1. GENERAL
This Shipping & Delivery Policy explains how orders placed through www.ladivinatango.com are processed and delivered.
We aim to prepare and ship all orders as efficiently as possible while maintaining the quality and care of our products.
2. ORDER PROCESSING TIME
Every La Divina piece is made to order in our Istanbul atelier. Nothing is held in stock; your garment is cut and sewn after your payment has been received.
Production takes 1–2 weeks.
Please note:
- Production does not run on weekends or public holidays.
- During busy periods, launches, promotions, or holidays, production times may be longer.
- Pieces ordered with atelier services, such as made-to-measure production or length adjustment, may require additional time.
If your order is needed for a specific milonga, festival or performance, please write to us at info@ladivinatango.com before ordering and we will tell you honestly whether we can meet your date.
3. SHIPPING DESTINATIONS
We ship worldwide, including:
- Türkiye
- Europe and the United Kingdom
- United States and Canada
- Middle East, Asia, Australia and New Zealand
- Latin America and Africa
If your country is not available at checkout, please contact us at info@ladivinatango.com before placing your order.
4. SHIPPING METHODS
Shipping is carried out through third-party courier and postal service providers.
Available shipping options and costs will be shown at checkout, depending on your location.
5. ESTIMATED DELIVERY TIMES
Once your piece leaves our atelier, delivery takes 1–3 weeks, depending on destination and customs processing.
Total time from order to delivery is 2–5 weeks.
For destinations we know take longer in transit, we often complete production early to compensate.
These are estimates and not guaranteed delivery deadlines.
6. SHIPPING COSTS
Complimentary worldwide shipping on orders over €400. In Türkiye, collection from our Kadıköy boutique is complimentary.
Shipping costs are calculated at checkout based on:
- delivery destination
- package size and weight
- shipping method selected
Any applicable shipping charges will be clearly displayed before payment is completed.
7. CUSTOMS, IMPORT DUTIES, AND TAXES
For orders to the United States, all import duties and tariffs are included in the price you pay. No customs bill will arrive at your door.
For all other international destinations, customs duties, import taxes, local VAT, or other fees may be charged by your country’s customs authority.
These charges are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.
8. TRACKING
Where available, tracking information will be provided once your order has been dispatched.
Please note that some destinations or shipping methods may have limited tracking availability.
9. INCORRECT SHIPPING INFORMATION
Customers are responsible for ensuring that shipping and contact details are entered correctly at checkout.
We are not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at info@ladivinatango.com.
10. LOST, DELAYED, OR DAMAGED SHIPMENTS
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at info@ladivinatango.com within 7 days of delivery or expected delivery.
We will do our best to assist you in resolving the issue with the courier where applicable.
Please keep all packaging and provide photographs if the parcel arrives damaged.
11. REFUSED OR UNDELIVERABLE PARCELS
If a parcel is refused by the customer or returned to us due to failed delivery, incorrect address, or non-payment of customs charges, we may deduct shipping and return costs from any eligible refund.
12. CONTACT
If you have any questions regarding shipping or delivery, please contact us:
Email: info@ladivinatango.com
Phone: +90 533 026 48 71